FAQs
Frequently Asked Questions
What file types do you accept for digitizing or vector conversion?
We accept almost any image format—JPG, PNG, PDF, BMP, TIFF, and even hand-drawn sketches. Just send us what you have, and we’ll take care of the rest!
What formats will I receive my final files in?
For embroidery digitizing, we deliver in all major machine formats: DST, PES, EXP, JEF, HUS, VP3, XXX, and more.
For vector artwork, you’ll get files in AI, EPS, PDF, SVG, and CDR—or any format you specify.
How long does it take to complete an order?
Most orders are delivered within 12–24 hours. We also offer same-day and rush services upon request.
Can I request revisions if I’m not satisfied?
Absolutely! We offer unlimited revisions until you’re 100% happy with the result—at no additional cost.
How much do your services cost?
Our pricing is competitive and transparent. Costs vary depending on the complexity of the design, but we’ll always provide a clear quote before starting.
Do you digitize for 3D puff embroidery?
Yes, we specialize in 3D puff embroidery digitizing and ensure proper underlay and stitch depth for raised designs.
Will my files be ready to use right away?
Yes! All files we deliver are production-ready—meaning you can load them directly into your embroidery machine or printing setup without adjustments.
How do I place an order?
Simply email us your design or use our upload form on the website. Add any details about size, fabric, or application type, and we’ll take it from there.
